Customer Comments

Dear Supplier,

On behalf of Staples’ Merchandising and Supply Chain teams, it is our pleasure to inform you that you have qualified for our third quarter Vendor Incentive Program payout......

As you know, if you continue to improve upon this performance, the quarterly percentage that we pay you will only increase!.....

We congratulate you again on your performance during Quarter 3 and look forward to working together on even better performance in the quarters ahead.

Sincerely,

 Staples Supply Chain Management

Thanks for taking the time to talk with me today about your Gold X product. Thank you for taking seriously my suggesting of possibly adding an iPod tip. The reason we like your Gold X product is that while traveling, we have the capability of the 5 tips without having five different wires. As everyone I know has an iPod, adding an iPod tip would be one less wire we'd have to carry. (NOTE: I think there are only two different iPod connections: the older one and the newer one. I'd buy them both as I am sure many others would too.) I wish you and your company great success. Thank you for listening.

 Sean Kennedy

..... Not only have they come in handy here in the Studio, but we  now also carry  them with us on all our Remote Broadcasts!

 Into Tomorrow - Everyday with Dave Graveline
Dave Graveline - Host/Executive Producer

Re: GoldX Brand and White Box Patch Panel
Yes, I liked the durability and the angled punch for stability. It also looked like it has a feature for a door/cover hinge option for the RJ45 jacks.  It's a whole lot sexier than the Comscope / Systemax / Lucent patch panel I saw the other day. I will start making inventory items out of this stuff. Thanks for your help!

Eliot Fernandez

Gentlemen,
I have both your Quick connect kits which with the 6-foot cables.  Both are excellent products.....

Harold Russell

I JUST BROUGHT YOUR QUICK CONNECT PRODUCT AND ITS GREAT!!!................I PRODUCE A COMPUTER TV SHOW ON BRIGHT HOUSE NETWORKS CHANEL 47 AND MAYBE WE COULD FEATURE YOUR PRODUCE.

MARSHALL B. MORRIS JR.

"I just purchase QuickConnect kit for USB --- I like to know if I can buy extra connectors for it and approx price or from whom.  I love this kit."

Bob Tiedemann - Purchasing Agent

Dear Sir or Madam,
I have two pair of your Quick Connect USB cables. They are an excellent product and I intend to buy more as I use a great deal of USB gear. I am an instructor engineer for Cisco Systems and I travel extensively by air. Recently I have started using small USB 2.5 inch hard drives with my laptop while on long flights to watch DIVX movies and carry my extensive music collection...
... I have very carefully measured this and I would be happy to purchase these direct from you at any price. Also, I am sure that USB Quick Connects in this length would sell and I would be most happy to show them off to all 400 people in my department at Cisco. Thanks for your attention to this, I sure appreciate it. ..."

Bob Carr

"I have ordered your excellent QuickConnect USB cables (three sets, actually, so I'll be able to share) which should solve my problem nicely...  Thank you ..."

Steven L. Gaiser

"Bought the 'QuickConnect FireWire" Cables today from Radio Shack. Great Product!! Thanks."

Roy R. -- Greenwood, Nova Scotia, Canada

"Just wanted to drop you guys a line and say how much I am impressed by your new Gold-X Cables for USB and FireWire.

It is a great relief to be able to find a product that meets or exceeds my expectations.   I especially like the versatility of your Quick Connect 5-in-1 cabling. It lets me choose my connection. Also the adapters fit firmly into the connector end. Not like some other products that feel loose when you adapt them. Also your packaging is easy to open. Most molded plastic packaging ... for the most part "Adult Proof". It usually takes a pair of tin snips just to open the darn things. Your stuff on the other hand is easy to tear open. Which saves me the frustration of trying to get the packaging open without damaging the product inside.

I have just started using your products after seeing them at the Hollywood, CA Pacific Radio Electronics Store. These Gold-X 5in1's are my new cable of choice when extending USB, connecting devices, and hooking up FireWire devices.
Great Job on the new cables!"

John B -- Hollywood, CA, USA

"Hello, I purchased the Quick Connect several months ago and am very happy with the quality and convenience."

Grant K

Good morning, I'd like to express my appreciation for your GoldXProducts.  I have the Firewire connect kit and it is great.  I need 2 or 3 more!....

Brian W. Williams

Good morning. I'd like to express my appreciation for your GoldX Products. I have the FireWire connect kit and it is great. I need 2 or 3 more. Yesterday I was setting up at a shoot and BENT the 4-pin connector. I am not even sure how, but there it was bent in the DVD recorder. How can I get a replacement 4-pin connector? Good afternoon. I cannot tell you how pleasantly surprised I was when I opened the box expecting a single 4-pin connector - and finding a whole, brand spankin' new set.  Christmas in May!  Thank you very much for your attention to customer support.  Most companies espouse customer satisfaction but do nothing more than lip service to gain loyalty. You have shown to be in that minority.

A loyal customer - Brian

I received the two connectors, one works perfect with my digital camera. One less cable to lug around! Many thanks.

Scott

Our company manufactures, sells, and maintains embroidery machines. We re-sell the GoldX GXMU-1200 DB9-Serial adapter to many of our customers as an option to, or in the absence of a straight serial connection. I am senior support engineer for this company and I have talked with ALL of our customers at one time or another. I have addressed literally hundreds of USB connectivity issues. In 90% of the cases the user had a USB/Serial adapter that could not support large downloads from their computer to our machine. I had each customer purchase a GXMU-1200 which resolved 100% of the issues. The remaining percentage were users that either did not install the driver, or used the Windows XP generic USB driver. In each of these cases, installing the correct driver resolved 100% of the issues. I personally have recommended your cable over Belkin, I/O Gear, ICCW, and Tandy (RS).

Dennis C. Cook II
Senior Support Engineer

Per our conversation on 12/22/04, I am sending you the results of our testing of the GXMU-120x products. This is an excellent product; I am very impressed!

We make a data acquisition system,... which communicates over RS-232. We are about to introduce the next generation of this product which communicates over MODBUS RTU which is a serial protocol which prefers to use the RS-485 interface but can also use the RS-232 interface. ...  We wanted to offer a USB alternative for those customers whose PC's only have USB ports. So we began testing a variety of dongles.

MODBUS RTU has very stringent timing requirements so we knew the dongle had to have some special hardware, firmware and software driver design attributes. MODBUS RTU requires the spacing between characters be <= 1.5 microseconds and spacing between messages >= 3.5 microseconds, otherwise it would abort communication. Of the five different dongles I tested, only the GXMU-120x operated over 2.4Kbps to 115.2Kbps with and without parity. The others wouldn't communicate above 2.4Kbps or 9.6Kbps with parity but would communicate over 2.4Kbps to 115.2Kbps without parity. A couple would communicate over 2.4Kbps to 115.2Kbps without parity only. All communicated over RS-232 from 2.4Kbps to 115.2Kbps with and without parity.

The next tests I tried were with the GXMU-120x only.
I ran a test with a USB hub with a 115.2Kbps with parity MODBUS RTU data stream, a 38.4Kbps test data stream, a USB mouse moving around, and downloading a huge file (32MB) into a flash drive. The GXMU-120x came through with flying colors. Apparently its software and that of the hub, the PC USB port, and other devices was able to handle all the USB traffic. I also left all the devices connected to the hub and ran the two data streams over a 24 hour period without a stoppage.

Lastly, I tested the GXMU-120x in the oven. I chilled it to -10 degrees C, -40 degrees C, -45 degrees C, and finally to -55 degrees C with MODBUS RTU data running at 115.2Kbps with parity. At each temperature, I stopped the data stream,  powered down the GXMU-120x and let it soak for a ½ hour to chill it through and then powered it up and restarted the data stream. It came up operating just fine each time. Then I ran the temperature up to +85 degrees C. I could do this because from previous experience, I knew the ABS case would not warp over a longer term, but would warp at 90 degrees C in two hours. The GXMU-120x continued to communicate. I also tried the power down and restart; that also worked. I tested four other GXMU-120x devices at -55 degrees C and +85 degrees C. They all passed the stop/start tests at each temperature.

I hope this gives you some insight into what an excellent product you have in the GXMU-120x. I think it may have something to do with the 256Byte transmit and receive buffers it has. Don't let them change that aspect or if they want to, have them test it with MODBUS RTU and other finicky industrial protocols.

Las Dudas, -Product Design Engineer
Dataforth Corporation

Just got a QuickConnect Cable at Staples....Love it! Are extra Connectors available? If so, where can I get them.

Jim O'Sullivan

It appears to me that GoldX products have the quality that I really want ... I would like one day for GoldX to sell short 8" or 12" USB cables. There is only one web site selling short cables, and they do not appear to have the same quality as yours ... I would be delighted to own a GoldX product. I do believe that your products are top notch ... I am very thankful to you for your kindness and clear professionalism. There are not too many good folks like you in this world. At least, we need many more.

George Josserme

All of our tests were highly successful. We connected four of our commercial embroidery machines via GXMU-1200 9-pin to serial adapters to two of the GXSU-104 1.1 USB Full Speed (1.1) hubs powered by the GXSB-7555 Power Core Base. Two of the GXMU-1200 9-pin to serial adapters were daisy-chained to multiple RS232 serial cables to test transmission rate over various lengths. The computer used in the test is running Win 98SE with 64megs of RAM.

We sent an enormous design file to each one in series. Download time averaged forty-four seconds per file per machine regardless of cable length. We then ran all four machines simultaneously, non-stop, for six hours to monitor telemetry and each machine reported on time. We then activated various commands from our software that cause changes in machine operation on the fly and each event went to each machine successfully with no delay in the telemetry of the other machines. With these tests successful, we created a design file 10x larger then our test file and repeated above tests with a 100% success rate.

This is significant to us because many of our customers complain of downloads failing when they send large design files (nothing as large as we used in testing) to our machines when connected to a USB hub. As I stated previously; we believe this is due to lack of power at the hub. We began recommending that our customers purchase powered hubs as a resolution for this problem, but in many cases people bought cheap after-market devices and continued having download failures. Another concern for us was packet loss and/or delay in response time from the machine to the computer. We have many "on the fly" commands available in our software that the user can initiate to change something at the machine such as change motor speeds, move the pantograph, adjust solenoid positions and timings, changed needle position and the list goes on. When communication issues exist, these "on the fly" commands will inevitably crash. "For every action there is a re-action" and when a command is initiated we expect a time-sensitive response from the machine.

All in all I congratulate GoldX and JDI on the Power Core Base. We are confident this will offer a final solution to many of our customers who have communication issues. I regret that I do not have any type of bandwidth or packet stream data to offer.

Dennis C. Cook II
Senior Support Engineer

I have a USB serial port adapter by Belkin but Dell support says that the GoldX is more reliable. I need it to operate a large gate at a storage facility. I need reliability. . . . This was sent to me from Dell, acquired from customer reports. Various customers reported their success with adapters for this purpose. Those using the GoldX reported success and reliability. Those using the Belkin reported sporadic success.

Thank You, Henri Ann

You and I were recently sending each other several e-mails late in the evening as you were travelling. It was then when you kindly accepted to take my order for one GX-3006. Today, Tuesday 20th., I received it. Thank you so very much for such a fine piece. It is EXACTLY what I wanted. Just as if your company would have made it to my specifications.

WOW !

Please, allow me to take a couple of minutes off your busy schedule. I only intend to pass my experience on to you in the hope that it may serve you. In the days before we were in contact, I can assert that I spent great many hours and efforts in an attempt to locate what the GX-3006 delivers.

I wanted a well made quality hub, small if possible, and with a short cable that allows me to attach it to a USB 2.2 port. I did not want to carry a bigger unit such as D-Link DUB H4. Although an excellent hub, it is not only bigger, but it does need an adaptor plugged in an 120V AC outlet; and it sports this humongous 6 feet long cable.

I am positive to say that a great number of folks out there are on the same boat with me. They need to take their laptops to places where there is no AC power, and they need only to attach a Flash Drive, a wireless mouse, or some other low power device to a hub which is going to sit right next to their laptops' USB port.

Small and without 10 - 12' jungle of cables around the laptop.

The reason why I am telling you all of this is because I have spent almost two weeks looking for a unit like the one you sent me. There is nothing out there that could match even close what the GX-3006 is. Certainly not with a reputable name on it that spells quality such as GoldX, 24Karat contacts, and even quality cable that has foil and it is shielded to prevent EMI-RFI emissions. This hub definitely is up to the quality of my brand new IBM T43.

I concluded that you may gear your business toward a sector of the market which does not include people like me and those I described above. Should I be wrong on my assumptions, why is it then that the GX-3006 is not flooding the Internet ? I cannot understand it. Thousands of folks like me would be delighted if I would show them what I have right now sitting on my desk next to me. Okay, I do not want to keep you reading forever. I only wanted for you to have the view of someone out there that was lucky to become a GoldX user and customer. I hope the time I took away from you serves a good purpose.

George Josserme